Refund policy
We want you to be completely satisfied with your purchase. We offer a 30-day return policy for most items.
Return Eligibility
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- Unopened and undamaged
- In its original packaging
- In the same condition as received
- Accompanied by a receipt or proof of purchase
How to Start a Return
To start a return, please contact us at support@nativescripture.com with your order number. We'll guide you through the return process.
Damaged or Incorrect Items
Please inspect your order when it arrives. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@nativescripture.com so we can evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned and are considered final sale—no exceptions:
- Sticker packs
- Personalized embossed scriptures (custom orders)
- Sale or discounted items
- Gift cards
Additionally, we cannot accept returns on:
- Perishable goods (food, flowers, plants)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
Scripture Sets
Scriptures sold as a set (e.g., The Bible and The Book of Mormon) must be returned as a complete set. Individual volumes from a set are not eligible for separate returns or refunds.
Have questions about whether your item is returnable? Please contact us at support@nativescripture.com.
Exchanges
We don't offer direct exchanges. The fastest way to get the item you want is to:
- Return your current item to us
- Once your return is accepted, place a new order for the product you'd like
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If your refund is approved:
- You'll be automatically refunded to your original payment method
- Refunds are processed within 10 business days
- Please allow additional time for your bank or credit card company to process and post the refund
If it's been longer than 15 business days since we approved your return, please contact us at support@nativescripture.com.
Please note: Refunds exclude original shipping costs.
Contact Us
For any questions about returns, refunds, or our policy:
Email: support@nativescripture.com
Mailing Address: Native Scripture PO BOX 103 Orem, UT 84057
We're here to help!