Frequently Asked Questions
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Native Scripture
Sign up here with your name, email, and select from the drop down menu your preferred second language!
You will then receive email updates and details for when your selected preferred language is released.
Orders
Product
Yes!
We offer discounts for bulk orders of 20 copies or more. Please email us at support@nativescripture.com for more information.
No.
We have removed footnotes from our editions to accommodate both languages while maintaining a readable format, given the book's length.
Our scriptures are designed to feel familiar and easy to carry. Each book measures approximately 8.5 inches long, 5.25 inches wide, and about 1 inch thick (slightly varies by language).
The Dual Language Bible is the same length and width but is approximately 2 inches thick.
This makes them portable enough for daily study, missionary use, and travel.
Yes!
Native Scripture plans to release Dual Language editions for all the Standard Works.
Right now, our priority is making The Book of Mormon available in as many languages as possible. Once that goal is achieved, we’ll expand to other books in the Standard Works.
Returns & Exchanges
Please note that we cannot accept products that have been returned with damage. Native Scripture reserves the right to deny your refund if product is returned damaged or opened.
We stand behind the quality of our scriptures and will replace them if they have a manufacturing defect. If you believe your scriptures have a manufacturing defect, please contact our support team at support@nativescripture.com with photos and a description of the issue, and we'll take a look.
Please note that we do not replace scriptures for normal wear and tear (fading, wear from daily use, damage from heat/humidity exposure over time, etc.). Manufacturing defects and wear and tear can look similar, so our team reviews each request individually to determine which applies, and we reserve the right to make that determination.
Shipping
Yes!
Missionaries serving in foreign countries are most likely to receive packages when they are sent to the official address of the mission home or office provided by the Mission President.
Do not ship your order directly to your missionary's apartment.
Please double check the address provided to you for mail by the Mission President. Orders shipped directly to missionary apartments will be lost or stolen due to customs regulations, transfers, etc.
Native Scripture is not responsible for lost or stolen packages or packages stuck in customs due to incorrect foreign addresses.
It is the customer’s responsibility to provide the correct shipping address at checkout. Native Scripture is not responsible for lost, stolen, or undelivered packages resulting from an incorrect or incomplete address entered by the customer.
If you realize your address is incorrect, you may request a change by emailing support@nativescripture.com before your order ships. Once an order has shipped, we cannot change the address or take responsibility for misdelivery. If an order is returned to us due to an incorrect address, we will contact the customer via email.
Check Your Tracking Information
- Look for your tracking number in the shipping confirmation email.
- Visit the USPS tracking page (https://tools.usps.com/go/TrackConfirmAction_input) and enter your tracking number to see the latest status updates.
Check With Neighbors or Your Local Post Office
- Occasionally, packages are mistakenly delivered to a nearby address or held at the post office.
- Customers have the most luck tracking down their lost package by visiting their local post office and providing the attendee with their tracking number
Contact Native Scripture Customer Support
- If you've tried the above steps and your package is still missing, reach out to us at support@nativescripture.com with your order number and tracking details.
Orders are shipped within 2-3 business days. Once your order is on its way, you'll receive a confirmation email with a tracking number.
Please check your spam or promotions folder if you do not immediately see your shipping confirmation email.
Translations
Both!
Our scriptures are created with official translations of the Book of Mormon by The Church of Jesus Christ of Latter-day Saints. The Church has only one translation of Portuguese for the Book of Mormon that applies to Brazil, Portugal and all African countries that speak Portuguese. It is the same written language!
Both!
Our scriptures are created with official translations of the Book of Mormon by The Church of Jesus Christ of Latter-day Saints. The Church has only one translation of Spanish for the Book of Mormon that applies to all countries that speak Spanish. It is the same written language!