Shipping policy
Shipping Availability
International Shipping
Yes! International shipping is available at checkout. Simply enter your address, and the system will automatically calculate the shipping rate based on your country and postal code.
Important: If a shipment to an international address is returned to sender, the customer is required to pay the customs fee a second time if they wish to have the order reshipped internationally. To avoid additional customs fees, you can alternatively provide a domestic address for reshipping. Contact support@nativescripture.com with your order number for assistance.
Shipping to Missionaries
Yes, we can ship directly to missionaries in the field!
Missionaries serving in foreign countries are most likely to receive packages when they are sent to the official address of the mission home or office provided by the Mission President.
Do not ship your order directly to your missionary's apartment. Please double check the address provided to you for mail by the Mission President. Orders shipped directly to missionary apartments will be lost or stolen due to customs regulations, transfers, etc.
Native Scripture is not responsible for lost or stolen packages or packages stuck in customs due to incorrect foreign addresses.
Delivery & Tracking
Delivery Times
Orders are shipped within 2-3 business days. Custom embossing takes 1–2 weeks to complete. Rush orders are not available at this time. Once your order is on its way, you'll receive a confirmation email with a tracking number.
Please check your spam or promotions folder if you do not immediately see your shipping confirmation email.
Lost or Delayed Orders
Check Your Tracking Information
- Look for your tracking number in the shipping confirmation email.
- Visit the USPS tracking page and enter your tracking number to see the latest status updates.
Check With Neighbors or Your Local Post Office
- Occasionally, packages are mistakenly delivered to a nearby address or held at the post office.
- Customers have the most luck tracking down their lost package by visiting their local post office and providing the attendee with their tracking number.
Contact Native Scripture Customer Support
- If you've tried the above steps and your package is still missing, reach out to us at support@nativescripture.com with your order number and tracking details.
Shipping Address
Providing Your Address
It is the customer's responsibility to provide the correct shipping address at checkout. Native Scripture is not responsible for lost, stolen, or undelivered packages resulting from an incorrect or incomplete address entered by the customer.
Changing Your Address
If your order has not yet shipped, we can help you change your shipping name and address. Please email support@nativescripture.com with your order number and the new address you would like us to ship your order to.
Once an order has shipped, we cannot change the address or take responsibility for misdelivery. If an order is returned to us due to an incorrect address, we will contact the customer via email.
International Address Concerns
If your shipment is returned to sender due to an incorrect international address, you will be required to pay the customs fee a second time for reshipping, or you can provide a domestic address instead. Contact our support team to arrange these options.
Damaged or Incorrect Shipments
If your order arrives damaged or we sent the wrong product, email us at support@nativescripture.com and we will make it right!
Contact Us
For any shipping questions or concerns, please contact our support team:
Email: support@nativescripture.com
Mailing Address: Native Scripture PO BOX 103 Orem, UT 84057
We're here to help!